Terms & Policies
RESERVATION POLICIES:
To Reserve, press link here please contact us or contact us at 1-250-478-5678
All Reservations require a $800.00 deposit (plus taxes).
All Reservations are due in full no less then 90 days prior to departure.
We accept Email transfer, Visa and/or Mastercard
(surcharge of 4.0% per credit card not present transaction)
Cancellation policy:
00 - 02 days after booking: Full refund (not including transaction fee).
03 - 14 days after booking: $250 cancellation fee (per boat) plus taxes off initial deposit.
15 days after booking: Your deposit/balance is credit for future dates with Island Houseboats.
Any reservations made within 60 days prior to departure that cancel will receive credit on future dates.
A $150. administration fee will be charged to your reservation if you Change your reservation any time after booking.
All credits which expires at the end of the next years season or 12 months **
Card not present transaction fees can not be refunded.
any credits that are transferred to the next calender year will need to make a second deposit (both deposits will come off the full amount).
Security Deposit:
Security Deposit is $2500.00 (refundable) may be applied to the cost of replacing any broken or lost inventory items, returning of the vessel in an unclean condition, late return charges, damage to propeller, out drive, hull, engine or other boat parts or any other charges outlined in the Rules. (payable by Visa or MasterCard).
Credit: All issued credit(s) must be used by the end of the next summer season Calender year.
additional expenses:
CHARTER PROTECTION: (houseboat insurance liability cost) $45.per-day.
ENVIRONMENTAL SEPTIC FEE: All houseboats is sent out with empty holding tanks for sewage and used water. Pump outs during and at the end of your voyage is a cost of $100.
PROPANE: Every rental is subjected to a $65. propane fee.
FUEL: The houseboat is sent out with a full fuel tank. Fuel used during and refueling at the end of your voyage are your cost and must be paid to the marina. Typical running time costs at cruise is $29.00 per hour of running time (depending on which boat you rent). For the average charter you should budget $34 -$38 per day for fuel. Of course, it depends on how much traveling you do!. You will leave the dock with a full tank of fuel. You will not need to refuel until you return.
KAYAKS/DINGHIES: Cost for the use of Kayaks/ Dinghies is $35. (Optional)
“EBO” EARLY BOARDING OPTION: Board a day early between 5pm & 6pm for 1/2 the nightly rate. *depending on availability*
BACHELOR/BACHELORETTE PARTIES: Add an additional $250.
CLEANING FEE: We "DO NOT " Charge a cleaning fee. There is a $250 Cleaning Fee should the houseboat be returned without cleaning as per on-board check-out instructions. We supply all the cleaning supplies !! Our marina staff cleaners bill us out at $50. per hour for non-cleaned returned vessels, which we have to bill you.
If your charter is more then one week, we suggest returning to the marina to refuel, have your holding tank pumped out and have your propane bottles checked.
CHECK-IN:
Please note that your designated set arrival time is very important. You and ALL YOUR GUESTS must arrive at your designated set time sharp. Late arrivals are cause for delays and create the possibility that our staff has left the marina. Please note that marina parking lot is paid parking lot. Street parking is free in designated areas.
check-out/cleaning:
Boats are sent out clean with cleaning supplies. They are expected to return relatively clean, dishes washed. We always wash the floors and sanitize the bath room fixtures and hot tub. The water is changed each trip and minimum chemicals are used. Note: All Grey and Black water are captured on our vessels and pumped out at the marina. Maintain the vessel as you received it. There is a $250.00 penalty that will be enforced for vessels left otherwise. Make sure you follow our postings in the vessel.
pet policy:
We understand that your pet(s) are like family members so we want to allow them but we do have set guild lines:
Pets are permitted but must be pre-registered at time of booking
A pet fee of $75 will apply with a Maximum of 2 pets only
"Must not be on the upholstery and beds"
Any additional cleaning will be charged if boat is left with a wet-dog smell and/or shedding hair on upholstery.
safety regulations:
Lifejackets onboard are for use of IN CASE of EMERGENCY ONLY.
You must bring personal flotation device or a standard type approved lifejacket for all persons Under 80lbs.